Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 1, 2025 | Effective Date: January 1, 2025

Introduction

Techsys Digital (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with South Africa's Protection of Personal Information Act (POPIA) and other applicable privacy laws. By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect information you provide directly to us, such as when you create an account, fill out a form, or contact us. This may include:
      
      • Personal identification information (name, email address, phone number)
      • Business information (company name, job title, industry)
      • Technical information (IP address, browser type, device information)
      • Usage data (pages visited, time spent on site, click patterns)
      • Communication records (emails, chat logs, support tickets)

How We Use Your Information

We use the information we collect to:
      
      • Provide, maintain, and improve our services
      • Process transactions and send related information
      • Send technical notices, updates, and security alerts
      • Respond to your comments, questions, and customer service requests
      • Communicate with you about products, services, and promotional offers
      • Monitor and analyse trends, usage, and activities
      • Detect, investigate, and prevent fraudulent transactions and other illegal activities

Information Sharing and Disclosure

We may share your information in the following situations:
      
      • With your consent or at your direction
      • With third-party service providers who perform services on our behalf
      • To comply with legal obligations, court orders, or regulatory requirements
      • To protect the rights, property, and safety of Techsys Digital, our users, or others
      • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition
      • In aggregated or de-identified form that cannot reasonably be used to identify you

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:
      
      • Encryption of data in transit and at rest
      • Regular security assessments and updates
      • Access controls and authentication procedures
      • Staff training on data protection principles
      • Incident response procedures
      
      However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights (POPIA Compliance)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:
      
      • Access your personal information we hold
      • Correct or update inaccurate personal information
      • Delete your personal information (subject to certain exceptions)
      • Object to the processing of your personal information
      • Restrict the processing of your personal information
      • Data portability (receive your personal information in a structured format)
      • Withdraw consent where processing is based on consent
      
      To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. When we transfer your personal information internationally, we ensure adequate protection through:
      
      • Standard contractual clauses approved by relevant authorities
      • Adequacy decisions by the Information Regulator
      • Other appropriate safeguards as required by POPIA
      
      By using our services, you consent to the transfer of your information as described in this policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for processing.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Techsys Digital (Pty) Ltd

Email: privacy@techsys.co.za

Phone: +27 (0) 21 788 6896

Address: Cape Town, South Africa

For complaints or concerns regarding your personal information processing, you may also contact the Information Regulator of South Africa at www.justice.gov.za/inforeg/

Questions About Your Privacy?

We're here to help. Contact us if you have any questions about how we handle your data.

Contact Us