Mr D AI Customer Care Bot

With hundreds of thousands of customer queries each month, Mr. D aimed to create a more efficient and scalable way to support their customers.

The Solution
Techsys collaborated with Takealot and 1Stream to develop an AI-powered solution integrated with their CRM data, delivering seamless customer support via WhatsApp.

The Results
Our AI Data Processing solution efficiently handles over 145,000 queries per month by searching through FAQ documentation and providing relevant responses to customer inquiries.

Enhanced Customer Support:
The integration of AI customer care support ensures timely and accurate replies, improving overall customer satisfaction.